{"id":115,"date":"2021-06-27T04:32:44","date_gmt":"2021-06-27T04:32:44","guid":{"rendered":"https:\/\/runsmartmps.gwspromoweb.com.au\/site\/?page_id=115"},"modified":"2022-01-23T03:59:07","modified_gmt":"2022-01-23T03:59:07","slug":"shipping","status":"publish","type":"page","link":"https:\/\/runsmart.com.au\/site\/information\/shipping\/","title":{"rendered":"Shipping"},"content":{"rendered":"\n\n[et_pb_section fb_built=”1″ _builder_version=”4.11.3″ _module_preset=”default” module_alignment=”center” custom_padding=”30px|30px|30px|30px|true|true” global_colors_info=”{}”][et_pb_row _builder_version=”4.11.3″ _module_preset=”default” width=”50%” width_tablet=”60%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”left” global_colors_info=”{}” width__hover_enabled=”off|desktop”][et_pb_column type=”4_4″ _builder_version=”4.9.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.11.3″ _module_preset=”default” text_font=”Helvetica||||||||” width=”70%” width_tablet=”100%” width_phone=”” width_last_edited=”on|phone” global_colors_info=”{}”]

Shipping<\/strong><\/h1>\n
Current Status
\u2022<\/span>\u2022<\/span>\u2022<\/span>
<\/strong><\/h5>\n

Runsmart uses Australia Post, Aramex \/ Fastway and other specialist shipping providers. They have advised some delays due to high volume.<\/p>\n

Dispatch times
\u2022<\/span>\u2022<\/span>\u2022<\/span>
<\/strong><\/h5>\n

Within 1-2 business days for unbranded items.
7-10 business days for unbranded items.
Dispatch is subject to stock availability.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.11.3″ _module_preset=”default” background_color=”#807D84″ module_alignment=”center” custom_padding=”30px|30px|30px|30px|true|true” global_colors_info=”{}”][et_pb_row _builder_version=”4.11.3″ _module_preset=”default” width=”50%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.11.3″ _module_preset=”default” text_font=”Helvetica||||||||” text_text_color=”#FFFFFF” link_text_color=”#E0E0E0″ header_text_color=”#FFFFFF” background_layout=”dark” global_colors_info=”{}”]

Delivery<\/strong><\/h3>\n

Partners
<\/strong>Australia Post
Aramex \/ Fastway<\/p>\n

Costs
<\/strong>From <\/span>$15.00<\/p>\n

Delivery time
<\/strong>From <\/span>5-7 working days, up to 10 working days to WA<\/p>\n

Tracking\u00a0
<\/span><\/strong>The parcel number will be provided for you to track with our delivery partner<\/p>\n

Collection<\/h3>\n

Costs<\/strong>
<\/span>Free<\/p>\n

Pickup time<\/strong>
<\/span>7-10 working days<\/p>\n

Address<\/strong>
<\/span>5\/70-74 Meakin Road, Meadowbrook QLD 4131<\/a><\/p>\n

Collection
<\/span><\/strong>You will receive an email notification confirming your order is ready to collect (please bring a copy of your email order confirmation when collecting your order)<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.11.3″ _module_preset=”default” background_color=”#E0E0E0″ module_alignment=”center” custom_padding=”30px|30px|30px|30px|true|true” global_colors_info=”{}”][et_pb_row _builder_version=”4.11.3″ _module_preset=”default” width=”50%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text quote_border_color=”#4E4D50″ _builder_version=”4.11.3″ _module_preset=”default” text_font=”Helvetica||||||||” text_text_color=”#4E4D50″ link_font=”Helvetica||||||||” link_text_color=”#7D7B82″ quote_text_color=”#4E4D50″ header_text_color=”#FFFFFF” global_colors_info=”{}”]

FAQs<\/strong><\/h3>\n
What if my order hasn’t arrived in the estimated time?<\/strong><\/h5>\n
\n

Due to the ongoing COVID-19 crisis, we have had to modify our procedures in order to ensure the health and safety of our team members as well as our customers.<\/p>\n

This means our dispatch times are taking a little longer. Rest assured, we are doing our best to send out orders as fast as we can. Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.<\/p>\n<\/blockquote>\n

Runsmart’s delivery time guidelines are based on business days, which only includes Monday \u2013 Friday, excluding public holidays.<\/p>\n

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.<\/p>\n

Please check your confirmation email to confirm your delivery address was correct.<\/p>\n

How do I track my order?<\/p>\n

Try and track your order using the tracking number provided on your dispatch confirmation.<\/p>\n

Your order may have been sent with:<\/p>\n

Aramex \/ Fastway<\/a><\/p>\n

Australia Post<\/a><\/p>\n

What do I do if I still can’t find my order?<\/strong><\/h5>\n

Please contact us<\/a>.<\/p>\n

Who will deliver my order?<\/h5>\n

Runsmart works with Australia Post or Aramex \/ Fastway. In special cases we may use another delivery partner, which will be noted on your dispatch confirmation.<\/p>\n

If you have have not received your parcel, and have tried tracking with the courier, please\u00a0<\/span>email us<\/a>.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.13.1″ _module_preset=”default” background_color=”#878A6B” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}” global_module=”1309″ theme_builder_area=”post_content”][et_pb_row column_structure=”1_6,1_6,1_6,1_6,1_6,1_6″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.13.1″ _module_preset=”default” width=”100%” custom_padding=”30px|30px|30px|30px|true|true” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_6″ _builder_version=”4.11.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_cta title=”Client Login” button_url=”http:\/\/runsmartmps.gwspromoweb.com.au\/promo\/www\/login\/loginform.php” 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global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.11.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_cta title=”Sustainability” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQ0MSJ9fQ==@” url_new_window=”on” button_text=”Go” _builder_version=”4.13.1″ _dynamic_attributes=”button_url” _module_preset=”default” header_level=”h5″ header_text_color=”#878A6B” background_color=”#FFFFFF” button_alignment=”left” text_orientation=”left” background_layout=”light” custom_padding=”25px|15px|15px|15px|false|true” custom_css_promo_description=”margin-bottom: -15px;” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.11.3″ _module_preset=”default” global_colors_info=”{}” 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Runsmart provides super-fast turnaround for thousands of promotional products. We can also create custom wardrobes for your business and house read-to-dispatch stock on your behalf to get your people effortlessly dressed on brand. Learn more about our fast turnaround and shipping capabilities.<\/p>\n","protected":false},"author":2,"featured_media":95,"parent":100,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-115","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/runsmart.com.au\/site\/wp-json\/wp\/v2\/pages\/115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runsmart.com.au\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/runsmart.com.au\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/runsmart.com.au\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/runsmart.com.au\/site\/wp-json\/wp\/v2\/comments?post=115"}],"version-history":[{"count":0,"href":"https:\/\/runsmart.com.au\/site\/wp-json\/wp\/v2\/pages\/115\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/runsmart.com.au\/site\/wp-json\/wp\/v2\/pages\/100"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/runsmart.com.au\/site\/wp-json\/wp\/v2\/media\/95"}],"wp:attachment":[{"href":"https:\/\/runsmart.com.au\/site\/wp-json\/wp\/v2\/media?parent=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}