[et_pb_section fb_built=”1″ _builder_version=”4.11.3″ _module_preset=”default” custom_padding=”30px|30px|30px|30px|true|true” global_colors_info=”{}”][et_pb_row _builder_version=”4.11.3″ _module_preset=”default” width=”50%” width_tablet=”60%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”left” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” text_font=”Helvetica||||||||” global_colors_info=”{}”]<\/p>\n
Runsmart is dedicated to providing a quality product to our customers. Occasionally mistakes happen during the ordering, manufacturing or shipping process. We will happily arrange an exchange if your product(s) are faulty or do not match what was confirmed in the ordering process.<\/p>\n
Runsmart is committed to supplying products that are fit for purpose and of a quality that will withstand an extended period of reasonable use. For example, Hi Vis garments are recommended to be replaced every 3-6 depending on sun exposure and wash frequency.<\/p>\n
For garments, we ask that you pay close attention to the care instructions for each item. <\/p>\n
For any concerns regarding suitability for purpose of an item, please contact your Runsmart account manager immediately. <\/p>\n
We will assess the request based on the duration of use and for garments if the care instructions have been followed, in order to determine if the product is suitable for repair or replacement.<\/p>\n
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[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.9.7″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.11.3″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”left” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.9.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.11.3″ _module_preset=”default” text_font=”Helvetica||||||||” link_text_color=”#7D7B82″ global_colors_info=”{}”]<\/p>\n
Please fill out the returns form below to request a return.<\/p>\n
This form needs to be submitted before you send your item back to us \u2013 this will help us process your return quickly.<\/p>\n
One of our Customer Service team members will contact you via email with instructions on how to create your return shipping label to get your item back to us.<\/p>\n
Box up the item securely, so it reaches us safely. If possible re-use the original packaging, if you no longer have this use a similar size box.<\/p>\n
Following the instructions emailed to you, print your return shipping label, and tape it to the front of the box.<\/p>\n
Drop the parcel off at either an Australia Post Outlet.<\/p>\n
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.<\/p>\n
We’ll be in touch as soon as your return is complete.<\/p>\n
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If you’d like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly via\u00a0<\/span>email<\/a>. Please note we are not able to cover return postage fees on all return types.<\/p>\n Unfortunately as many of Runsmart’s products are made especially for you, we cannot accept change of mind returns.<\/p>\n Please complete our above returns form to get in contact with us.<\/p>\n Need some more help?<\/strong><\/p>\n Please\u00a0<\/span>contact our customer service team<\/a>\u00a0<\/span>9am – 5pm AEST, Monday to Friday, excluding public holidays.<\/p>\nWhat if I change my mind?<\/strong><\/h5>\n
What if my item arrives damaged?<\/strong><\/h5>\n
Our policies<\/h3>\n