Frequently Asked Questions (FAQs)
Important note
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There are currently delays on shipping providers due to demand on networks. Please allow up to a week of extra time for deliveries.
Need help?
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If you have any questions not covered on this site, please get in touch.
Customisation
How much customisation can we do to products?
Runsmart provides you complete flexibility to customise off the shelf products, or creating something just for you from scratch.
Can we add our branding to products?
Yes. Runsmart has various techniques to either print, press or embroider branding onto products.
Does it cost much to brand products?
We provide competitive pricing, especially on large corporate orders. Get in touch with our team to discuss your requirements.
Do you offer emboridery?
Yes. Runsmart has more than 50 in-house embroidery heads.
Is there a minimum quantity for orders?
Most products don’t have minimum quantities, however the more you purchase, the cheaper they might be. Some custom products may have minimum order quantities (MOQ).
Ordering & Shipping
How do I place an order?
If you’re ready to get a quote, please contact us.
How long does an order take?
If we have stock available and depending on the customisation requirements, we can sometimes turn orders around in as little as a week.
Do you do same day dispatch?
Products that are in stock and don’t require any branding can potentially be dispatched same day. If you build a company wardrobe with Runsmart, we can store unused products for you to enable fast dispatch as you need them.
What do you need for an order?
You should provide us:
- Confirmation / acceptance of quote (and purchase order / deposit)
- Your logo / graphics in outlined vector format (file types .ai, .eps or .pdf)
- Delivery information for where you would like your order shipped
What payment methods do you accept?
We accept all major credit cards. For large corporate orders, Runsmart can offer invoicing offers. Get in touch with us to discuss.
Where do you ship to?
Runsmart can ship anywhere in the world. Shipping pricing and options will be provided in our quote.
Branding
What do we need to provide you for branding of our products?
Ideally you will have:
- Logos outlined in vector format (.ai, .eps, .svg or .pdf)
- Brand guide / colour palette / fonts
These are normally provided by the original designer who did your branding.
How do we provide our branding?
Upload your graphics using the below form. Alternatively, email them to your Runsmart Account Manager.