Shipping
Current Status
•••
Runsmart uses Australia Post, Aramex / Fastway and other specialist shipping providers. They have advised some delays due to high volume.
Dispatch times
•••
Within 1-2 business days for unbranded items.
7-10 business days for unbranded items.
Dispatch is subject to stock availability.
Delivery
Partners
Australia Post
Aramex / Fastway
Costs
From $15.00
Delivery time
From 5-7 working days, up to 10 working days to WA
Tracking
The parcel number will be provided for you to track with our delivery partner
Collection
Costs
Free
Pickup time
7-10 working days
Address
5/70-74 Meakin Road, Meadowbrook QLD 4131
Collection
You will receive an email notification confirming your order is ready to collect (please bring a copy of your email order confirmation when collecting your order)
FAQs
What if my order hasn’t arrived in the estimated time?
Due to the ongoing COVID-19 crisis, we have had to modify our procedures in order to ensure the health and safety of our team members as well as our customers.
This means our dispatch times are taking a little longer. Rest assured, we are doing our best to send out orders as fast as we can. Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Runsmart’s delivery time guidelines are based on business days, which only includes Monday – Friday, excluding public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
Please check your confirmation email to confirm your delivery address was correct.
How do I track my order?
Try and track your order using the tracking number provided on your dispatch confirmation.
Your order may have been sent with:
What do I do if I still can’t find my order?
Please contact us.
Who will deliver my order?
Runsmart works with Australia Post or Aramex / Fastway. In special cases we may use another delivery partner, which will be noted on your dispatch confirmation.
If you have have not received your parcel, and have tried tracking with the courier, please email us.